CLEANING SERVICES/YARD MAINTENANCE
• The service will be for such cleaning duties as agreed between you and the company at the time of booking.
• All cleaning products and equipment required to service your property are provided by the company.
• If, at any time prior to, or during your service, our team member/s feels there is a safety issue, they can terminate the service at their discretion.
CUSTOMER RESPONSIBILITIES
• The customer will provide a safe working environment for CCS to perform the service.
• The customer will leave access unobstructed to those areas of the property requiring the service.
• The customer will provide the company access to all service utilities, including hot and cold water, electricity and rubbish bins, as required to complete the service.
• Prior to the commencement of the service the customer will inform CCS of any hazards, slippery surfaces, risks or dangers the customer is aware of. PAYMENT TERMS
• The customer agrees to pay at completion of service, unless organised with admin.
• Payments can be made via cash or direct deposit into supplied account details provided on invoice.
LATE PAYMENT FEE
• The customer agrees to pay in full, within 48 hours of the invoice date.
• The customer agrees to pay a late fee administration charge of 10% per day for each day after the 48-hour period that payment is not received.
GST
• Tax Invoices are available for all services carried out by Ccs&HomeMaintenance – GST amount can be located next to “Sales Tax” on the invoice. • Please note 10% of Good and Service tax will be added onto your final price.
QUOTATIONS
• The company prides itself on accurate quotes. Whilst our online quote system will give you an estimate, we will always confirm the exact price of the clean or maintenance before commencing the service on the day.
• If a service is requested outside of the original quote (e.g., addition of an oven or window clean) you will be informed of any extra cost before work commences, quote will be adjusted, and new copy will be sent.
CHANGES TO DAYS OR TIME OF SERVICE
• Any changes to the service originally agreed to between the company and the customer must be advised, and the price agreed on, prior to the service commencing.
• If time allows, the company may agree to provide any additional services on that same day. Otherwise, a day and time that suits both can be agreed on. For the best outcome, please try and call 48 hours prior to your service commencing to make sure all your needs can be met.
SHORT NOTICE CANCELLATIONS
• Where a provider has a Short Notice Cancellation (or no show), they can claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to the NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant.
YOUR DETAILS/PERSONAL INFORMATION
• The company agrees not to share any information provided by the customer with any third party not directly involved in the provision of the service (unless required to do so by law).
NO LOCKED-IN CONTRACTS
• Our team at CCS are only as good as our last service and grow with every service completed. The customer is not locked into any contracts with regards to regular cleaning and/or maintenance services (unless you have a Valid Service Agreement with CCS).
PLEASE TAKE NOTE
• Any service that is charged by the hour, if additional time is needed or services take longer than expected, admin will add these charges and invoice you directly to your personal or provided email. (NDIS and online bookings ONLY - if you have accepted a quote, charges will not change unless communicated with prior.)
TRAVEL/NDIS
• For a vehicle owned by the provider or the employee - up to $0.97 a kilometre may be applied to your invoice.
• Provider travel - non-labour costs - The provider can also seek reimbursement for this cost from the participant’s plan under the Service Agreement. 01_799_0120_1_1.
